1. What I have to do If I forgot wrote Specifyc symbol.

Specifyc symbol is very important to recognize your payment. Please if you forgot it, as soon as possible send us proof of your transaction or screenshot of your transaction (photo) to our email - info@samento.eu. Especialy customers from United States where is proof of transaction necessary.

Online payment method via "Wesetern union to our bank account" does not include space for specifyc symbol. Please send us proof of your transction with MTCN number as soon as you make a payment.


2. My order has been sent? Where I can check status of my order?

Our company send automatic emails to our customers every time when status of your order has been changed. If you have not receive emails from our company please look at to your spam box. If you're not sure about status of your order please login to your account and check it.


3. How can I get the discount?

Our products are already discounted on our website. Best prices. Free shipping , 10-20% quantity discounts or extra free products can be offered for orders above 500€. For more information and special requests send email to our customers service.


4. Where is my tracking number? When I received my tracking number.

Our company send tracking numbers only if the delivery time exceeds 15 working days. No less! We send orders in big quantity, This is the reason why administration on post office is slower than normal. We we cannot influence it. But you do not have to be worried. Your order will be sent always when the status of your order shows " Shipped ".Orders over 500€ have special status and we can send request for faster processing to our post office.


5. Have you received my payment? How long will it take?

International wire Transfers can take up to 2–4 business days. Wire transfers from USA can take up to 7 business days.

You always receive email with confirmation your payment. If not, we are still waiting for your payment.

Please tell your bank that we are in SEPA - The Single Euro Payments Area.
Is a payment-integration initiative of the European Union for simplification of bank transfers. With this title transfer can take up only 1 or 2 days.


6. What are the payment methods?

Please confirm your order and proceed to next step with bank transfer. Then you will pay with other payment method. It is up to you which payment method you choosed.

Our prefered payment method is bank transfer.

If you prefer pay by credit card , Then you can pay online on - "www.westernunion.com" to our bank account. It is fast and secure payment method. If you are interested in this type of payment method and you do not know how it works, let me know. I send you instruction.

You can also pay with other online payment methods as - www.Wordremit.com or www.transferwise.com. If you know better way to send money using your credit card, then it is up to you which method you choose. Important is that money arrive to our bank account.


7. Can I pay with Credit card?

Yes, you can. Please confirm your order and proceed to next step with bank transfer. Then you will pay with your credit card.

We can only recommend you payment via "www.westernunion.com" to our bank account. It is reliable company and your money guaranteed arrive at our account.

You can also pay with other online payment methods as - www.Wordremit.com or www.transferwise.com. If you know better way to send money using your credit card, then it is up to you which method you choose. Important is that money arrive to our bank account.


8. It is illegal? Will I have problems?

Products are illegal almost in all over the world. But you do not have to be worried. We are serious and reliable company with seven years of experience in this business. We send orders as cosmetic company. We'll do everything for secure your package. We lets you enjoy your products. You will be satisfied and you will not have any problems.


9. Can i pay cash on delivery?

No, We do not accept cash on delivery.


10. Can you help me with my cycle? I want to gain muscle, how to inject?

Our team is best placed to advise you what is best steroid cycle for you. If you want help you with your cycle please write email to our customer service.


11. What is the delivery time?

Deliver time is 5 - 15 business days.


12. Do you need my proof of transaction?

Yes, Always keep a photo of your transaction. For sure send it to our customer service as soon as possible.


13. I have not received my order. What I have to do.? (What is your resending policy?)

If delivery time exceeds 15 business days and you have not received your order, please send request to our customer service and ask for tracking number.

If your order has been seized by customs and you receive letter from authority then your order will be resend for free. Proof of seizure send us as soon as possible (We do not have resending policy with these countries - Switzerland, Finland,Sweeden,Australia,Norway)

If your order will be lost, stolen, send back to us by post office or become another unexpected situations then we are able to resend your order for half of the price. This happens only if delivery time
exceeds 30 business days and you do not have any information where is your order. Please ask our customers service for more details.


14. I have not received complete order. I have received different brand or product.

Do not have to be worried. Sometimes it happens that we send orders in two separately packages. We send orderes separately in two days after first order because this will reduce chance that the customs seized the package. Bigger orders are sent separately automaticaly. Second reason is that we wait for new prodcuts. You always receive complete order!


15. Can I pay with PayPal?

Sorry but PayPal option is not available. It is not suitable payment method for this type of E-shop.


16. I forgot my password.

Send email to our customers service and ask for new password.


17. Do you have a minimum order?

We do not have a minimum order. if you want you can make a small order to verify delivered.


18. The package is discreet?

We send orders as cosmetic company. It looks serious and discreet. That is why we do not have a problem with customs.


19. What is your delivery methods? Can you send my order with Courier?

Your order will be sent automatically with regular delivery. Shipping charge is 15€ worldwide. It is included in your final price.

We offer you EMS - Express mail service. It is something like Fedex or UPS.
With this delivery method you receive your package in 3 - 7 days.
Shipping charge is 30 €
If you want delivery via this method please inform us before.


20. How can I cancel my order?

Just send email to our customer service with request - Delete my order + " your order number". Same process is if you want delete your account.


21. Do you have a problem with delivery to my country?

We do not have any problem with delivery worldwide (USA, EUROPE, ASIA, AFRICA)

We do not have resending policy with these countries - Switzerland, Finland,Sweeden,Australia,Norway (your order will be resend only for full price)


22.  From where you send orders?

We send orders from countries inside of EU. For example: Estonia, Portugal, Bulgaria, Romania, Slovenia and others. Packages are packed very well and always get to final destination 100%. Anyway we have a resending policy in case of unexpected life situations.


23. Why I do not have other option of payment when I make the order?

Please follow these instructions. Confirm your order and proceed to next step with bank transfer. Then you will pay with other payment method (for example credit card, Western union or other)


24. Do you ship to P.O. Boxes?

Yes, we ship to P.O. Boxes


25. Is a signature required for shipping?

Our shipping method requires no signature from your side upon delivery.